Practice the art of observation. When you confront someone with a difficult issue and there is a big or explosive reaction… when someone is triggered into outrage, you have probably hit a nerve that is actually close to the truth. If you observe a calm response that asks for clarity and seeks understanding you will know that the person is open to the possibility that they might have missed something, or that you may have been mistaken in your understanding of the situation. They will engage in discussion because they do not feel threatened or accused of something. A highly-charged emotional response seeks to shut down discussion and avoid conversation in areas where the person knows they themselves cannot, or will not grow.

– Spiritwolf

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